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Frequently Asked Questions



You can redeem your Supercheap Auto Gift Card at any participating Supercheap Auto store across New Zealand, or online at www.supercheapauto.co.nz

To find out your nearest store, please visit our store locator


If you have just ordered a Gift Card to be delivered by mail, please allow between 7-10 business days for your Gift Card to be delivered. Gift Cards are sent as a letter via NZ post. If you have been waiting over 10 business days for your Gift Card to be delivered, please contact our Customer Care Centre on 0800 500 605.


Orders from outside of New Zealand are accepted on our website, however Gift Cards will only be delivered to New Zealand residential or business addresses.


Gift Cards are unable to be exchanged, returned or refunded as they are treated like cash.


Please treat your eGift Card like cash. Any lost gift cards are unable to be resent or replaced.


Please treat your eGift Card like cash. Any lost gift cards are unable to be resent or replaced.


Gift Cards purchased on or after the 11th October 2018 have no expiry date.

Gift Cards purchased prior to the 11th October 2018 are valid for use for 3 years (36 months). Any balance that remains on a Gift Card purchased prior to 11th October 2018 will not be available for use after the expiry date.

This excludes Ultimate Cards and Promotion Gift Cards, please refer to the expiry date printed on these cards.


No, once a Gift Card has been purchased, the value is unable to be increased or reloaded.


If you have just ordered an eGift Card delivery should be instant once your payment has been successful. Please note, eGift Cards are delivered once payment is approved and may be delayed up to 6 hours. Use of emojis or special characters in your eGift Card message may delay processing by 12-24 hours. Please do not use any special characters or emojis. If you have not received your eGift Card in your inbox after this time, please check the junk and spam mail folders, and contact our Customer Care Centre if you are unable to locate it.


Yes, you can use up to 3 Gift Cards per transaction, instore or online.


You can use your Gift Card as many times as you like until the balance is zero. If you do make a payment that exceeds your remaining balance, you can make up the difference with another form of payment.


Please note, this site uses cookies and you will need to have this setting enabled in your internet browser to complete your purchase. To update, go to the 'tools' tab in your internet browser, normally found under internet settings/privacy options. If you continue to have difficulty placing your order, please consider switching to a different browser such as Google Chrome or Internet Explorer. .


No, once your order has been placed it cannot be cancelled or changed.


Instore
Gift Cards purchased in store can be loaded with value between $10 to $500.

Online
Gift Cards purchased online can be loaded with value between $20 to $250. You can order a maximum of $1000 of gift cards in a single transaction.


Yes, for an eGift Card, you can customise your message up to 400 characters (including spaces). The message will be displayed on the eGift Card. Gift Cards sent via mail will not be able to include a personalised message.